FAQs

Frequently Asked Questions (FAQs)

General Questions

1. What is Irasshai.store?
Irasshai.store is your gateway to authentic Japanese crafts. We offer handmade items crafted in Japan using natural, eco-friendly materials by skilled artisans.

2. Where are your products made?
All products are created in Japan, reflecting the artistry and traditions of Japanese craftsmanship.

Orders & Shipping

3. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location and will be calculated during checkout.

4. How long does shipping take?
Shipping typically takes 5–10 business days for the U.S. and slightly longer for international destinations. Please check our Shipping Policy for detailed information.

5. What shipping options do you offer?
We offer standard and expedited shipping options. The available options and costs will be displayed during checkout.

Returns & Exchanges

6. Can I return or exchange an item?
Yes! Returns and exchanges are accepted within 30 days of delivery, provided the items are unused and in original condition. Learn more on our Returns Policy page.

7. How do I initiate a return or exchange?
Please contact us at support@irasshai.store with your order number and the reason for your return or exchange.

Products

8. Are your products eco-friendly?
Absolutely! All our items are crafted with sustainability in mind, using organic and natural materials.

9. Do you offer product care instructions?
Yes, each product comes with detailed care instructions to ensure longevity. For specific questions, contact our team.

Payments

10. What payment methods are accepted?
We accept major credit cards, PayPal, and other secure payment options to make your shopping experience seamless.

11. Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your details.

Custom Orders & Bulk Purchases

12. Can I place custom orders?
For certain products, custom orders are available. Please reach out to us at support@irasshai.store for inquiries.

13. Do you offer bulk order discounts?
Yes! Bulk purchase discounts are available. Contact us for more information and personalized quotes.

Need Help?

14. How can I reach customer support?
For assistance, email us at support@irasshai.store. Our team is here to help Monday through Friday, 9 AM–5 PM (JST).

15. Where can I find updates about my order?
You’ll receive a confirmation email with tracking details once your order has shipped. Alternatively, check your account for updates.

Didn’t Find Your Question?

If you still have questions, feel free to reach out! We're always here to assist you.